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Privacy Policy
Last updated: 17th Dec 2025
Introduction
At Sortly, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you use our file management application.
Information We Collect
Personal Information
• Email address for account creation and authentication
• Name and profile information you choose to provide
• Payment information (processed securely through Stripe)
Usage Data
• Application usage patterns
• Performance and diagnostic data
• Device information and IP address
How We Use Your Information
• Provide and maintain our file management services
• Process payments and manage subscriptions
• Improve our application and user experience
• Communicate with you about service updates
• Ensure security and prevent fraud
Data Security
We implement industry-standard security measures and privacy-by-design principles:
• Your files remain on your device - we do not store copies of your files
• No logs of file operations or content are maintained
• AI requests are anonymized and no data is retained on our servers
• End-to-end encryption for account communications
• Regular security audits and updates
• Compliance with data protection regulations
Third-Party Services
We use trusted third-party services to operate our application:
• Stripe: Payment processing
• MongoDB: Secure database storage
• Resend: Email communications
Your Rights
You have the right to:
• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications
Data Retention
We do not store your files or file operation logs. Your account information (email, payment details, subscription status) is retained only as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will permanently delete your account data within 30 days.
Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@sortly.app